Our Blog: Stuff we think you should know

How to Select a Phone Solution (and How to Properly Use It)

How to Select a Phone Solution (and How to Properly Use It)

Considering how long we’ve had access to the basic technology, telephones (and proper telephone etiquette while using them) haven’t changed all that much on the surface. What has changed is how the technology fundamentally works, and the options that are available for businesses. Here, we’ll go over some of the options today’s businesses have.

Selecting the Type of Phone to Use
While many may be tempted to eschew the incorporation of telephony in their business, this temptation should be resisted. After all, most businesses still rely on a phone for communication purposes, so any business that doesn’t have one is cutting off a valuable source of client communications. This also makes the decision of what kind of phone to utilize an extremely important one.

There are a variety of options that a business has when selecting a phone to use, each with its own pros and cons. Admittedly, some of these options have slowly had their benefits phased out by current trends and through the introduction (and improvement) of these benefits by other approaches.

Landline
This is the phone system that, until relatively recently, was the option for anyone who wished to use the telephone. Utilizing the connections provided by the telephone company, a company would need to host PBX (or private branch exchange) hardware on their premises. A PBX system would allow for the creation of the company’s needed extensions as well as the incorporation of many of the business’ necessary telephone functions, including directories and call transferring.

While there is a high comfort level with these solutions, many service providers are gradually abandoning landlines, and the Internet access speeds that many companies require have allowed them to explore other options more easily.

Virtual Phone
Virtual phone systems can often be the middle ground between traditional telephony and a VoIP solution. With incoming calls potentially processed through traditional telephony and forwarded to employees through VoIP solutions, the features of this kind of system can give a business that relies heavily on its remote employees a means of unifying their communications, as well as some advanced features bundled in.

VoIP
A VoIP (Voice over Internet Protocol) system is one that eliminates the need for traditional telephony entirely. Instead, VoIP utilizes the Internet connection that your business already needs for the rest of its tasks, or can be leveraged as an app on a smartphone. In addition, most VoIP solutions include the same enhanced features that a business would need, for a much more affordable cost. These can be leveraged in two ways, though an on-premise system, or through a cloud-based service. Each approach has its own pros and cons.

  • An in-house system will initially cost your business a tidy expense, as the equipment needed to host the system itself is not cheap. Furthermore, you will need to pay a monthly fee for the necessary components that allow you to make calls. Any maintenance or upgrades will fall to your staff, and will require some skill.

    However, this also means that you are in complete and total control of your business telephony.
  • Utilizing a cloud-hosted system will mean that everything is handled for you - you may not need to buy hardware, and you don’t have any maintenance to worry about. This also means that if your phone system goes down, your provider is the only one who can do anything about it. You’re also susceptible to Internet outages, as that is what allows the system to function.

    Despite all this, VoIP is a very reliable solution (especially with a good service level agreement), with little that you have to worry about besides the monthly bill.

At Haber Group, we have the expertise to recommend and implement the right phone system for you. Call 866.625.3560 for more information.

Tip of the Week: Four Awesome Features of Windows ...
How to Keep Your Kids Safe from Devices (and Vice ...
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Sunday, May 26 2019

Captcha Image

Mobile? Grab this Article!

Qr Code

Tag Cloud

Tip of the Week Security Best Practices Technology Cloud Email Privacy Business Hackers User Tips Malware Microsoft Computer Business Computing Network Security Productivity Hosted Solutions Internet Software Google Tech Term Mobile Devices Efficiency Communication IT Services Data Small Business Hardware Backup Workplace Tips Windows 10 Smartphone Ransomware Android IT Support Saving Money Productivity Cloud Computing Microsoft Office Data Recovery Social Media Managed IT Services Data Management Facebook Browser Business Continuity Phishing Internet of Things Word Managed IT Services Gmail Innovation Windows Mobile Device Data Backup Server Users Office 365 Upgrade Smartphones Disaster Recovery Outsourced IT App Passwords Windows 10 Business Management Information Managed Service Provider Remote Monitoring Employer-Employee Relationship VoIP Encryption Network Chrome Vulnerability Cybersecurity Miscellaneous communications Artificial Intelligence Government Money Infrastructure BYOD Applications Save Money Office Tips Hacker Apple Virtual Reality Gadgets Content Filtering Tip of the week Analytics IT Support Spam Website Big Data Managed Service Education Robot Risk Management Access Control Router Wireless Printing Apps Automation Firewall Augmented Reality IT Management Customer Service WiFi Maintenance Avoiding Downtime Settings The Internet of Things Two-factor Authentication Paperless Office Virtualization Tablet Data storage Display Bandwidth Antivirus YouTube Employee-Employer Relationship Unified Threat Management Hard Disk Drive VPN Monitors Holiday Search Data Security HIPAA IBM Data loss Business Technology Chromebook Mobile Device Management Development Virtual Private Network Administration Operating System End of Support Hacking Customer Relationship Management Wi-Fi Computing Server Management Laptop Password Mobile Security Document Management Touchscreen Google Drive Mouse Vendor Management Presentation Telephone Systems Safety LiFi Computers Office Quick Tips Storage Downtime Scam Wireless Technology Business Intelligence Recovery Retail Hosted Solution Solid State Drive SaaS Networking Company Culture Outlook Mobile Office MSP Scalability Social Hard Drives Permissions Assessment Time Management Legislation Identity Update Managed Services Cabling Typing FCC Smart Tech PowerPoint Firefox Managing Stress Distributed Denial of Service Mixed Reality Alerts Service Level Agreement Digital Payment Experience Unified Communications eWaste Device BDR Servers Deep Learning Humor Running Cable Migration Hacks Refrigeration Fraud Internet Exlporer Politics LED Network Management User Comparison Cables Laptops Managed IT Cryptocurrency Title II Connectivity Virtual Desktop Onboarding Techology Budget Public Speaking SharePoint Collaboration sip Managed IT Service Modem Buisness Slack Data Breach Digital Lenovo How To Competition Licensing Private Cloud Continuity Mobility Google Maps Bring Your Own Device Compliance Lithium-ion battery Charging Mail Merge Value Tech Support IT solutions Smart Office Co-Managed IT Specifications Wires Software as a Service Disaster Shortcut Bitcoin Network Congestion Online IoT Computer Care Digital Signage Unified Threat Management Downloads IT Technicians File Sharing Best Practice telephony Break Fix Cookies Samsung 5G Monitoring Hard Disk Drives Spyware Superfish Information Technology Cooperation Solar Print Toner Statistics Black Friday Regulations Halloween Messaging Address Writing Undo Hotspot Professional Services Websites Identity Theft Cortana Work Content Google Docs Voice over Internet Protocol Entertainment Uninterrupted Power Supply Patch Management Windows 8 Marketing Microsoft Excel Star Wars Training Fun Desktop User Error Multi-Factor Security Mirgation Bluetooth Business Growth Application Dark Web Nanotechnology G Suite Spying Solid State Drives Google Wallet Staff Automobile Shortcuts Cyber Monday Social Networking Scary Stories Analysis Employee-Employer Relationships Corporate Profile Current Events Language USB Optimization Streaming IP Address Cybercrime FinTech iOS Blockchain Cost Management Troubleshooting VoIP Legal Google Calendar Chatbots Alt Codes Dark Data Net Neutrality Screen Reader How To Drones Printer Wearable Technology Security Cameras Smart Technology Motherboard Remote Computing Sports Students WannaCry Going Green Social Engineering Computing Infrastructure Dongle Knowledge Recycling Human Error IT service Heating/Cooling GPS Printers IT Consultant Unsupported Software Domains Computer Repair Processors Cameras Relocation Meetings Tracking Cleaning Mobile Data Health Alert CCTV Emoji Webcam Windows 7 Work/Life Balance Electronic Medical Records Error Black Market Point of Sale Regulation Mobile Computing Law Enforcement Physical Security Travel Notifications CrashOverride Upgrades Twitter Botnet Supercomputer Gadget Staffing Motion Sickness Crowdsourcing Taxes 3D Printing Personal Information Administrator Web Server Emergency Machine Learning IT Budget