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Haber Group has been serving the New York area since 2000, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tech Terminology: Print Toner

Tech Terminology: Print Toner

Businesses all over the world are making strides to limit printed documents if they aren’t needed, and a large part of this is that printers require a lot of specific resources. Depending on the model, a printer might need ink, but the laser printers require a product called “toner” to work as intended. This week’s tech term is dedicated to the difference between ink and toner, as well as which one you’ll need for your specific printer.

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How Cost Recovery Will Help My Firm?

This is an edited reblogging of a post from our friends at Sepialine.  You can find the original here.

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Haber Group along with our partner Sepialine, can provide you with cost recover for printing, plotting, scanning and copying.“

Cost recovery” can be confusing, but it is important if you’re doing billable work for projects or clients. Before diving into explaining what cost recover is, there are a couple other concepts we should briefly cover.

Professional Services

Professions Services firms provide their expertise to other companies or individuals. The companies or individuals who are provided expertise are expected to pay for it, as well as any associated costs.

Lawyers, architects, engineers, and accountants, among others, are all considered professional services firms.

These companies provide a service; a law firm may provide sound legal advice, research a potential patent, or argue on your behalf in a courtroom. The architect creates building plans. The accountant provides tax advice. And you, or the company you work for, pay for these services.

Associated Costs

However, the service doesn’t exist in a vacuum. For example, there are real costs associated with a law firm researching a patent for you. They may need to print documents for you, make phone calls, send faxes, take a cab ride across town to visit a patent library. And these costs are passed along (sometimes with a markup) on top of the lawyer’s hourly rate.

Remodeling your house? The architect will need to print large building plans for you to approve, and to be filed with city permits. They might even make a 3D model of what your house will look like after the construction is finished. These prints and models cost money.

Back to Cost Recovery

Cost Recovery refers to the practice of passing these costs to the client. There’s other terms for it too, such as bill back, charge back and ECRS.

On a small project like a house remodel, the associated costs for an architect are likely negligible. A handful of large plots to show various revisions might cost $100 or less. There may be some long-distance phone calls to determine if that exotic backsplash tile you want for the kitchen is available. But how about if the architect is building a 60-story skyscraper? Just the printing costs for such a project could run in the tens of thousands of dollars. Should the architect absorb that as part of the cost of doing business? No, they’re going to pass it on to the client.

Cost Recovery Software

So that’s where cost recovery software comes in. Firms can pass the costs for printing, copying, scanning, faxing, phone calls and more onto their clients. Cost Recovery software, like Argos, helps facilitate this by asking the employees every time they make a print, copy, scan, fax or phone call a couple of quick questions: Who did you do this for, and why?


This information is collected by the cost recovery software, and at the end of the month, the billed data is transmitted to the firm’s accounting software. In the architecture world, this might be Deltek Vision or Axium Ajera, while in the legal world it might be Elite ProLaw or Lexis-Nexis Juris. The cost recovery info is included on the monthly invoice given to clients. Usually the invoice will have just a summary of the costs; the details are provided on request as a backup report from the cost recovery software.


So now you have an understanding of cost recovery and how cost recovery software works. Next time, we’ll discuss how you can use cost recovery software to create a profit center within your company.

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3 Ways to Skip Out On Printing Altogether

b2ap3_thumbnail_printing_expense_400.jpgBusinesses always try to eliminate unnecessary costs, but printing isn’t necessarily everyone’s first idea of an unnecessary cost. With so much revenue being invested in paper, ink, and toner every year, just think of how many resources this can free up for your business if you could find a way to eliminate them from your budget. With the right technology solutions, you can easily cut costs on printing.

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