Our Blog: Stuff we think you should know

Haber Group has been serving the New York area since 2000, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Haber Does Phones!

Haber Does Phones!

You probably didn’t realize that we install and support phone systems.  For many years we avoided phones, due to their proprietary nature, but the landscape has changed dramatically.

Here is a little primer for you on this subject:

Some terminology:

  • VOIP:  Voice Over IP.  This sends your voice data over an internet connection
  • SIP:  Session Initiation Protocol.  This is the industry standard way of phones to communicate
  • PSTN:  Public Switched Telephone Network.  This is our current digital telephone network.  This includes POTS and PRI curcuits
    • POTS:  Plain Old Telephone Service.  Analog phones
    • PRI:  Private Rate Interface.  This is a digital phone line that runs over an "old school" T1.  It can support up to 24 channels

As of 2018, the US incumbent carriers will no longer be required to support this network.  They probably will because they are still making money at it.  Some people have been afraid of the reliability of VOIP.  A PRI is very reliable, but also expensive.  This is changing.  There are things like Managed SIP that provide a very high level of functionality and redundancy at a more modest cost.

Type of phone systems

  • On Premise:  This is the phone system that lives in your office.
  • Virtual:  You can run your phone system on your existing server in your office
  • Hosted:  This is a phone system, where only the phones are with you.  The system itself is being hosted “in the cloud”
  • Hybrid:  This is where you have an on premise phone system and you have a cloud system available for redundancy.  It can also work the other way.

On-prem is best where there are legacy phone lines (POTS or PRI) that you want to continue to use or use as a failover.  Our systems allow you to combine on-prem, virtual, hosted, etc as you need without any boundaries.  This is the direction that Haber Group has gone.

So how does Haber Group work today?

We started on a hosted system about 8 years ago (as I said, I really don’t like traditional phone systems).  Over the last year, we chose Zultys as both our phone system vendor and the premium vendor for our clients.   We chose nexVortex as our SIP trunk provider.

Just like you we have a mobile workforce.  Our Zultys system is hosted.  We have nothing on-prem.  We have phones in the office.  A number of us also have phones at our home offices.  We also have the Zultys app on our smartphones.  We can be reached at our extension no matter where we are.

We can manage our calls via an app on our computers called MXIE.  Our faxes even come into our phone system (for those of you who insist on fax!).  In addition to a standard Auto-Attendant, we also have an integrated call center (ICC) for our technical support queue.

Ultimately it’s about more functionality, more flexibility at less cost.  Phones themselves are coming down in price due to them becoming a commodity product.  The same can be said about hosted phone systems.  The thing to be aware of is that the entry point for a company to become a “cloud phone vendor” is relatively low.  This is good because it encourages competition, but you need to make sure of the reliability of your vendor.  At Haber Group, we have chosen our partners wisely and so should you.

If you would like some more information on this or like to talk to us about it, please CALL ME:  212-609-8500 extension 104

Charlie…

0 Comments
Continue reading